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Best Call Center Supervisor certifications
The best certifications for a call center supervisor are Certified Pharmacy Technician (CPhT), Certified Professional - Human Resource (IPMA-CP), and Certified Management Accountant (CMA).
Call center supervisor certifications demonstrate your competency as a call center supervisor to employers. However, not all call center supervisor certifications provide the same value.
Below is a list of the best call center supervisor certifications. Obtaining a call center supervisor certification will give you a leg up when you apply for jobs and increase your potential salary.
10 best certifications for call center supervisors
| Rank | Call Center Supervisor certification | Organization |
|---|---|---|
| 1 | Certified Pharmacy Technician (CPhT) | PTCB |
| 2 | Certified Professional - Human Resource (IPMA-CP) | IPMA-HR |
| 3 | Certified Management Accountant (CMA) | IMA |
| 4 | Certified Medical Office Manager (CMOM) | PMI |
| 5 | Certified Manager Certification (CM) | ICPM |
| 6 | Certified Security Supervision & Management (CSS) | IFPO |
| 7 | Certified Sales Professional (CSP) | MRERF |
| 8 | Professional Certified Marketer (PCM) | AMA |
| 9 | Certified Manager of Quality/Organizational Excellence (CMQ/OE) | ASQ |
| 10 | Operator Certification | CSDA |
10 best call center supervisor certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
2. Certified Professional - Human Resource (IPMA-CP)
IPMA-HR strives to encourage excellence in public sector human resources, promote continuous learning and develop the next generation of leaders. To that end, IPMA-HR offers two internationally recognized certification programs to the public HR community: the IPMA-CP and the IPMA-CS.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
3. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 1 year(s)
4. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
5. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
6. Certified Security Supervision & Management (CSS)
The program candidate must have six months previous security supervisory/management experience or equivalent. Remit the certification fee to IFPO to receive the CSSM application. Candidates accepted into this portion of the program are required to address 10 simulated workplace scenarios demanding supervisory/management action.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
7. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
8. Professional Certified Marketer (PCM)
Being a top marketer means continually enhancing your skills as well as highlighting your accomplishments. The American Marketing Association's Professional Certified Marketer (PCM) program gives you a tangible, convenient way to do both. You can earn the PCM designation by passing a comprehensive exam covering the key areas of marketing. Developed with input from hundreds of marketing experts, the PCM program meets strict national professional certification criteria and standards for excellence in marketing.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
9. Certified Manager of Quality/Organizational Excellence (CMQ/OE)
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives' everywhere from small businesses to multinational corporations' that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
10. Operator Certification
Operator Certification is an intensive six-day training program that educates operators in the correct applications and techniques for safe, competent operation of sawing and drilling equipment.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required?
What is the best certification for a call center supervisor?
The best call center supervisor certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this call center supervisor certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for call center supervisors?
The most in-demand call center supervisor certification is Certified Pharmacy Technician based on all active job postings. Having this call center supervisor certification will give you access to more call center supervisor jobs with higher salaries.
What certifications can impact a call center supervisor career and salary?
The Certified Pharmacy Technician certification will help you to secure a call center manager position, which will increase your pay and career trajectory. A call center manager's average salary is $31,812 whereas call center supervisors make an average salary of $35,300.
The most common combination of call center supervisor certifications include: Certified Pharmacy Technician (CPhT), Certified Professional - Human Resource (IPMA-CP), and Certified Management Accountant (CMA).
Online courses for call center supervisors to earn certifications
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