Call Center Operator job description

About SDMI: SDMI believes that “if you practice great medicine, patients will follow”. We have no product to sell – our job is to provide excellent patient care in a compassionate, friendly, safe and clean environment. The quality of our care is blind; we must provide high quality medical care to every patient who enters our facilities. We count on our employees to make it their priority to make each patient feel as though they are our only patient. Established in 1988, we are a growing organization with 10 facilities across Las Vegas and Henderson, and growing!

Our Culture: A common term among our employees is “teamwork”. Our employees all share a positive attitude and teamwork mentality. By working together, we excel in demonstrating our operating values of Safety, Integrity, Courtesy and Leadership. Our family culture plus continuous opportunities for growth has resulted in tenured employees of 30+ years. We invite you to grow with us!

A Day in the Life as a Scheduling Triage Operator: You will experience busy days in a call center environment, answering calls and questions from patients and referring providers. You will also direct calls to the appropriate departments as needed. Our best Scheduling Triage Operators have the opportunity to transition into other departments within our Call Center. You can expect to be scheduled Mondays-Fridays with shifts starting as early as 8am and ending as late as 6:30pm (8 hour shifts). No weekends!

You are an ideal candidate if…

• You have previous health care call center experience, medical receptionist or related experience

To ensure success in this role, you must have…

• Prior customer service experience
• The ability to type at least 40 wpm
• The ability to multi-task consistently and work in a fast-paced environment

You can expect to earn an hourly rate of $14

Today, SDMI uses the tag line “It’s what’s inside that counts”. To SDMI, it’s much more than just a clever tag line. It speaks to who we are as people, what we do and what we stand for. If you are ready to join a highly acclaimed, family owned and growing Radiology organization – apply online today!

• To respond to inquiries and requests over the phone from customers in a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements:

• Recent customer service experience, working directly with customers
• Willingness to help others
• Professional written and verbal communication skills
• Quick data entry skills

Schedule:

Hours may vary as this is a 24/7 environment

Skills:

customer service, data entry, inbound and outbound calls, call center

Top

Skills Details:

customer service, data entry, inbound and outbound calls, call center

Additional

Skills & Qualifications:

Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage,

professional environment, or high-volume retail environment.

Experience

Level:

Entry Level

Qualified candidates who are interested in learning more about this opportunity should apply directly to this job posting with their most updated resume!

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Healthcare is an industry that relies on seamless access. A Call Center Operator may be the first line of communication for St. Joseph Mercy Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience. Call Center Operators may also assist internal customers. The CCR will listen to and assess our callers' unique needs. The CCR, through their skills and knowledge, will voice the solutions needed to help enhance, expedite, and effectuate an ideal healthcare experience for callers. The Call Center Operator will be expected to facilitate completing standard hospital switchboard calls and processing of in-patient consults, as well as provide back up for the marketing line. Call Center Operators will also have the knowledge base to prioritize complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers' questions and requests, ideally on their first call.
**ESSENTIAL FUNCTIONS:**

Answers and processes telephone calls using both electronic and paper-based documentation. Performs paging requests and public address announcements.

Processes physician consult and referral calls for nursing and physician groups.

Provides backup monitoring for multiple emergency alarm systems, a dedicated 911 Emergency Line, Quick Call Weather Alert Radio, and communication with the Security Department.

Maintains good rapport and cooperative relationships.

Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Health System.

Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Behaves in accordance with the SJMHS Values of Justice, Mercy, Human Dignity and Preferential Option for the Poor.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct and Organizational Integrity Program and related policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Additional Duties as Assigned Provides on-going feedback on issues and barriers to contribute to resolutions

**Our Commitment to Diversity and Inclusion**

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.