Call Center Manager Jobs Near Me

Job Title: Customer Success Manager About Datagrid Datagrid is the AI Agent that gets work done for you. Instead of just answering questions, Datagrid's agents take action-automating entire workflows across your tools, files, and systems. Whether it's searching through documents to find answers, cross-referencing data to uncover gaps, or running a financial analysis that updates your Excel file-Datagrid does the work, so you don't have to. You get your time back. You 10x your output. The AI runs the playbook. Behind the scenes, Datagrid connects to over 100 platforms and 2,000+ APIs-Excel, Google Docs, SharePoint, Slack, PDFs, websites, and more. It handles multi-modal problems like handling unstructured data like images and documents, as well as entire databases with ease, and communicates through channels like Teams, Slack, or SMS. It's built for trust and precision: agents cite their sources and operate safely in real-time. Enterprise teams get full control with teamspaces, RBAC, and usage reports. You can customize everything-launch fast on your own, or partner with our expert team. From research to reporting, from digging through files to delivering results-Datagrid doesn't just assist. It executes. We're looking for passionate individuals to join us at the frontier of AI innovation. About the role At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our mission is to help companies leverage data more effectively, and we're seeking a Customer Success Manager to drive customer engagement, retention, and long-term success. As a Customer Success Manager, you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid's solutions. You'll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies. Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion. What you'll do: Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion. Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid's AI-driven data infrastructure. Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform. Prompt large language models (LLMs) to extract meaningful insights, enabling more informed decision-making and client support. Comfort working with data-heavy workflows and ability to interpret structured and unstructured data Interpret, communicate, and collaborate on data-driven projects. Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals. Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities. Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap. Proactively manage risk, identifying and addressing potential churn signals before they escalate. Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases. What you'll have: 3+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company. Extensive experience prompting LLMs Proven ability to manage enterprise-level customers, ensuring retention and revenue growth. Strong business acumen with experience driving data-driven decision-making for clients. Excellent communication, stakeholder management, and problem-solving skills. Experience with CRM and Customer Success tools (e.g., Gainsight, Salesforce, HubSpot). Background in data infrastructure, AI, or analytics platforms is a plus. Ability to work cross-functionally in a fast-paced, customer-centric environment. Who you are: Self-starter mentality-you take initiative, solve problems proactively, and don't wait for direction. Go-getter attitude-you thrive in fast-paced, high-growth startup environments and love wearing multiple hats. Entrepreneurial mindset-you see challenges as opportunities and drive solutions with creativity and resourcefulness. High adaptability-you can pivot quickly, handle ambiguity, and stay resilient in an evolving business landscape. Strong ownership mentality-you take full responsibility for your accounts and drive results with a sense of urgency. If you thrive at the intersection of strategy, customer engagement, and data-driven success, we'd love to connect. Pay Range and Benefits $70,000 - $100,000 USD base salary per year, depending on experience and qualifications. At Datagrid we set pay ranges using market data, internal benchmarks, and the scope of responsibilities. Final compensation within this range will be determined based on relevant experience, skills, and geographic location. In addition to base salary, this role may be eligible for: Equity in the company Home office set-up reimbursement Health, dental, and vision benefits Flexible PTO and remote work options Equal Opportunity Employer Datagrid is an equal opportunity employer and is committed to building a diverse and inclusive team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply.

Founded in 2009, 7 Mindsets is the only highly researched education company offering mindsets-based learning solutions proven to drive happier, healthier, and more successful outcomes for educators and students. These comprehensive PreK-12 programs include a digital curriculum in English and Spanish, professional learning, adult mindset-based learning, progress monitoring, and assessments to ensure educators can easily and effectively deliver 7 Mindsets in their classrooms. Proven to improve student engagement, behavior, and academic success, 7 Mindsets has been implemented with more than 5 million students and educators in urban, suburban, and rural districts in all 50 states. Role Overview As a Customer Success Manager, you will serve as a trusted partner to schools and districts, ensuring successful implementation and sustained engagement with the 7 Mindsets suite of products and services. Leveraging your experience in education or leadership you will guide education leadership in creating transformative learning environments where students, staff, and administrators thrive. This role emphasizes building relationships, delivering professional development, and fostering cultures rooted in the principles of dreaming big, connecting authentically, and living with purpose-key tenets of the 7 Mindsets philosophy. Key Responsibilities Implementation and Support • Partner with schools and districts to implement the 7 Mindsets framework, tailoring strategies to align with their goals and unique needs. • Serve as a consultant and coach, helping educators foster cultures that prioritize resilience, accountability, and mindset growth. • Ensure smooth adoption processes and provide educational support in developing school- and district-wide action plans. Relationship Management • Build and nurture strong, collaborative relationships with educators, administrators, and school leaders. • Act as a liaison between schools/districts and the 7 Mindsets team, fostering open communication and a shared vision for success. • Represent the “We Are Connected” mindset, empowering school communities to build authentic, supportive relationships. • Actively engage with school partners to ensure high satisfaction, usage, and retention rates. • Work closely with leadership to align on strategies that drive long-term customer loyalty. Professional Development • Deliver dynamic in-person and virtual training sessions, equipping educators to embed the 7 Mindsets principles into their school cultures. • Inspire educators to embrace lifelong learning and lead with a growth mindset, modeling the “Passion First” and “100% Accountable” frameworks. Ongoing Coaching and Collaboration • Provide ongoing coaching through virtual and in-person meetings, celebrating successes and addressing challenges. • Partner with internal teams to share insights, refine strategies, and ensure a cohesive, exceptional customer experience. • Use feedback and data to continuously improve processes, aligning efforts with measurable outcomes. • Partner with internal teams to provide strategic insights, improve service delivery, and innovate processes that enhance the customer experience. • Contribute to the development of scalable best practices, ensuring organizational alignment with The Time is Now mindset for proactive growth. Travel and On-Site Engagement • This position is remote but requires travel (with an increase of travel requirements during the back-to-school season which is typically July through October) to deliver professional development workshops, facilitate planning sessions, and strengthen relationships with school teams. Other duties as required. Qualifications Educational Background • Bachelor's degree in education, Business, or a related field. Experience • 3-5 years of experience in teaching, educational leadership, preferably with customer success experience. • Proven success managing relationships with educators, administrators, or clients in dynamic environments. • Demonstrated ability to lead and inspire others, fostering growth and engagement. Skills and Attributes • Leadership and Lifelong Learning: Embody a passion for growth, adaptability, and empowering others. • Communication Excellence: Exceptional written, verbal, and presentation skills, with the ability to connect with diverse audiences. • Problem-Solving Mindset: Resourceful and proactive in addressing challenges with creativity and optimism. • Flexibility and Adaptability: Comfortable managing remote work, frequent travel, and evolving priorities. • Technical Proficiency: Familiar with tools like Zoom, CRM platforms, and Microsoft Office. Our Values 7 Mindsets strives to measurably improve the lives of students, educators, and the community, empowering all individuals to lead their ultimate lives. At the center of 7 Mindsets' mission and work is empowering students, educators, and communities to lead their best lives. As 7 Mindsets empowerees, we strive to live these mindsets each day, celebrate those who embody them, and reward those whose values- focused actions and behaviors serve as inspiration for others. Learn more about our core values and the robust benefits we offer at ******************************

Job DescriptionOverview Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. This role focuses on providing exceptional support for Microsoft Office (Word, Excel, PowerPoint) issues, along with other IT-related inquiries, ensuring smooth daily operations for end-users. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply. Responsibilities Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems. Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors. Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools. Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions. Assist with hardware, software, and basic network troubleshooting as needed. Collaborate with IT teams to escalate and resolve complex technical issues. Ensure all support requests are addressed within defined service-level agreements (SLAs). Create and update technical documentation, FAQs, and user guides specific to MS Office applications. Stay informed about updates and new features in Microsoft Office to enhance support services. Qualifications Required: Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications. Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint. Strong ability to work independently and collaboratively with technical teams. Excellent written and oral communication skills to provide clear guidance and support. Motivated and results-oriented mindset with a commitment to delivering exceptional customer service. Preferred: Familiarity with Office 365 administration and troubleshooting. Experience creating user guides or training materials for MS Office tools. This is a remote position.

Strategic Customer Success Manager | PE Owned | Commodity Intelligence and Pricing Platform Salary: $95,000 + 10% bonus Office: Fully remote, with view to hybrid working in Houston About Us We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Their data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. They are a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. Job Role We are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Customer Success Manager to own a portfolio from our Strategic customers. You will work with a cross-commodity portfolio providing a first-class customer experience. We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen. Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings. The Customer Success Manager will report directly into the Head of Customer Success and will also be responsible for supporting companywide initiatives. Responsibilities Build and maintain strong, long-term relationships with Strategic accounts, acting as a trusted partner to understand their needs and align solutions that drive value. Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities for cross-selling and upselling our full range of solutions and capabilities. You will visit key customers to build relationships with key stakeholders to establish their goals for a successful partnership. Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision. Build strong relationships to enable networking within the accounts. Successfully create workflow value maps so we can understand how our pricing data is being used throughout their business Be prepared to hold in depth conversations regarding our pricing, data, methodologies - you should project confidence and credibility and succeed in forging a relationship of trust with your customers. This will enable objection handling and help identify customer pain points. Ensure that client quarterly account reviews take place throughout the client lifecycle. Collaboration with Account Managers to develop strategies and deliver quarterly account reviews. Use all data available to identify account risk then plan for mitigation with the Account Manager - you will be obsessive in understanding how to reduce churn within your portfolio. Actively identify gaps in a customer's package, seek out upsell opportunities and identify new users. Raise any opportunities to the Account Manager to then close these opportunities. Work to embed our additional products (Platform, API, Excel plug-in, etc.) within the Customer workflow and to expand the user base within the Customer organisation. Periodically input and update into the Account Plan, to support effective Account management by the Account Manager. Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt or engage with our solutions. Listen to our customers' NPS feedback to identify new product ideas and functionality. Act on client feedback, and work with the Product team to build their feature enhancements pipeline. Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist. Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders. Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary). It's imperative that you build internal relationships with all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience. Maintain an exceptional level of customer satisfaction rates ensuring action is taken from our customer surveys. Support amplifying the customer by identifying case studies, seeing these through to completion. Key Relationships Customer Adoption & Onboarding Team Sales Team Marketing Team Product Team Editorial Team Customer Support Team Experience and Skills We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. You will have worked in a product focused SaaS business with a minimum of 2 years working as a Customer Success Manager. You will be customer-centric going above and beyond when required with a pro-active, self-organised mindset. Understanding of CRM data management systems - Salesforce would be beneficial Commodities experience (Agricultural, Forest, Metals & Mining or Battery Raw Materials) would be an advantage. However, we will accept similar experiences such as a background in pricing or subscription agencies. Strong ability to build relationships which encompasses a wide range of skills. We are looking for someone who is curious, asks appropriate questions, listens, is empathic and understands how to invest time with the right people to secure our position across the portfolio. A high level of emotional intelligence is necessary. Strong technical proficiency with a demonstrable aptitude for excel (knowledge of APIs would be beneficial). Demonstrate that you are a strategic customers success manager that understands how to actively steer away from firefighting tasks. Whilst portfolios are jointly owned with Account Managers, you will take ownership and responsibility to ensure Customer Success is achieved (measured by retention, customer satisfaction, Customer NPS). Being able to visit clients (travel to other countries may be required). Exceptional communication skills (with an emphasis on presentation skills). Experience of working in a global B2B business. Knowledge of a second or multiple languages would be beneficial. Expectations to commit to our hybrid working model Our values Our people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values. Created by our own employees to reflect some of the personal traits that our people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are: METRICS DRIVEN. We use insights to improve our customers' experience and our business performance. ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done. GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency. INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day. CUSTOMER CENTRIC. We are customer-centric in all that we do. COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

COMPANY BACKGROUND 60Hertz Energy is a start-up that provides maintenance software for operators of distributed energy systems across the globe. Our solutions support remote industrial sites, fleets of solar assets, EV charging stations, military applications, and village-based energy systems. As a Computerized Maintenance Management Software (CMMS), 60Hertz differentiates itself through its offline-first capability, mobile-first design, inclusive user interface, and cost-effective approach for multi-stakeholder projects. Operating within the $787B energy sector, 60Hertz is the first renewable energy specific maintenance software. From this initial market position, we are expanding into other remote and critical infrastructure sectors, including water and wastewater facilities and global healthcare clinics. At 60Hertz, we champion a future driven by renewable energy while ensuring our customers optimize their existing fossil fuel resources. As a clean-tech social enterprise, our mission is to help energy-related companies maximize their potential and extend the lifecycle of their operations. TEAM OBJECTIVE AND VALUE PROPOSITION TO EMPLOYEES 60Hertz is assembling a dynamic team to execute our ambitious vision. We seek innovators eager to harness the power of software, renewable energy, and human ingenuity to transform rural communities. Our ideal team members are resilient, results-driven, and deeply committed to social and environmental impact. They possess exceptional listening skills-attuned to the needs of clients, investors, partners, and colleagues alike. You will play a crucial role in designing and deploying a solution that delivers a triple bottom line while shaping our company culture. Our work environment differs from traditional nine-to-five roles; at times, it requires intense focus and agile problem-solving, much like pulling an all-nighter in college, but with the exhilaration of creating something truly impactful. While we assess work-life balance on an annual rather than weekly basis, job satisfaction is tangible. In return, 60Hertz provides a highly rewarding professional environment. Employees take on substantial responsibilities, contributing to the company's ambitious goals over the next 18 months. You will help expand our software's reach, explore new market verticals, and drive aggressive sales targets. Although remote work may be considered, our team thrives on in-person collaboration. Employees benefit from exposure to cutting-edge business practices, ongoing professional development, and field research opportunities. Additional perks include unlimited PTO, health insurance through an ICHRA or contributions to a retirement fund, flexible work hours, and access to daily snacks and coffee. Most importantly, 60Hertz is committed to making a meaningful impact-leveraging every skill set across our team, from design thinking to cross-sector best practices, to solve critical infrastructure challenges and support the unsung heroes who maintain them. ROLE Leveraging your years in the renewable energy sector, and engineering-level know-how of our space, your primary responsibility is to manage and nurture customer relationships. Care about our customers as if they were your friends. Additional responsibilities in technical sales are also needed 20% of the time. This role requires a combination of emotional intelligence, project management expertise, and knowledge of solar and storage system operations and maintenance at the C&I and utility scale. Key responsibilities include: Manage 3 junior customer success associates Tight project management over the configuration, onboarding and training process Translate between sales, customer success and product in terms of the software product's capabilities and gaps, in order to set customer expectations, inform developers of needed enhancements, and educate sales to accurately represent features and benefits Conduct technical demos of the software to sales prospects deepening prospects' understanding after the Sales team has provided additional demos. Track renewals, seek upsell opportunities, and coordinate with accounting to identify renewal invoice values Report to leadership on customer satisfaction, product utilization, timeline, retention, risk of churn, etc. Understand thoroughly our complex software tool in order to meld complex use cases into this ever-evolving tool. This role demands a strategic thinker with strong project management capabilities who thrives in a fast-paced environment and can quickly adapt to evolving challenges. Reporting Line: This position reports to the COO. Location: Preferred geographic location but flexible. ROLE OBJECTIVES Managing the Customer Success Team Carefully oversee 1 full time and 2 part time customer success associates: conduct weekly stand-ups; verify accomplishment of priority tasks; help set goals; ensure that trouble tickets are created and processed and that follow-up tasks are completed by Associates (using project management software Slack, and gSuite tools). Own and manage customer relationships, including onboarding, implementation, training, adoption, retention, renewal discussions, and customer satisfaction. Configure new customers in the software-developing in-depth knowledge of the system's features, including its limitations. Establish trusted advisory relationships to drive continued value for customers. Develop and refine customer success strategies, best practices, and customer support resources with the creative team. Communicate effectively with internal and external senior leadership to align on customer needs, retention strategies, and growth opportunities. Maintain and analyze customer success metrics and provide monthly reports for internal stakeholders, investors, and the Board of Directors. Key Account Management and Business Development Serve as the day-to-day contact for assigned accounts, fostering trust and identifying opportunities for upsell. Oversee managed services account tasks daily and prepare weekly reports. Document customer interactions in project management and CRM software, ensuring alignment on next steps. Review the customer journey, proactively addressing pain points and driving customer success. Facilitate collaboration between the Development and Sales teams, mitigating risks and ensuring timely deliverables. Ensure customer voice is communicated with the product team. Sales to Customer Success Handoff Collaborate with internal teams to strategize for upcoming client meetings. Participate in sales calls when technical expertise is needed, occasionally demoing the software for potential clients. Work with the sales and marketing teams to develop customer references and case studies. Continuously seek opportunities to improve internal processes. Ad Hoc Responsibilities Represent 60Hertz in meetings with investors, partners, or the public. Attend Product Meetings or Sprint Demos on a biweekly basis. SKILLS AND APTITUDE Required Experience Education: Bachelor's degree. Industry Experience: 3+ years in customer support, CMMS industry, or maintenance management. Technical Skills: Ability to quickly learn a robust and mature software tool Managerial experience over junior team members Technical sales experience, including the ability to communicate product value, manage sales cycles, and support pre- and post-sales engagements. Ability to quickly learn and understand customer operations. Strong written and verbal communication skills. Excellent interpersonal and relationship-building abilities. Analytical mindset with experience in data analysis, visualization, and reporting. Ability to manage and conduct presentations remotely and onsite for internal and external stakeholders. Strong project management skills with the ability to multitask and prioritize. Experience leading change management initiatives. Passion for customer success and conflict resolution. Ability to process complex data sets and extract relevant insights. Basic familiarity with software development and troubleshooting. High attention to detail with the ability to document and escalate issues effectively. Comfortable working in a fast-paced environment with minimal supervision. DIVERSITY & INCLUSION STATEMENT 60Hertz is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We provide employment opportunities regardless of age, race, ethnicity, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status under applicable law. If there are accommodations we can provide to ensure a comfortable and positive interview experience, please let us know.

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients. Through ‘get-to-know-you' calls, email conversations, and on-site visits, you'll build strong partnerships that will strengthen our client relationships. You'll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA, ABLE TO COMMUTE IN THE AREA AND TO THE PLANO OFFICE, WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Plan and execute restaurant implementations both locally and throughout the US utilizing sound judgment and service industry expertise to ensure outstanding results. Build restaurant menus, activate order roles and order flows specific to customer's needs. Maintain a “Customer-First” attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships. Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome. Establish a trusted advisor relationship with customers via email, phone, and on-site visits. Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer. Plan and execute training sessions pre-and-post onboarding. Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies. Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies. Act as project and account manager for your customers in the assigned market. Promote Company as the top leader in POS solutions in the territory. Who You Are: Must have 3-5 years of prior restaurant/hotel/hospitality experience (general manager, assistant manager, bartender, waiter, waitress, shift manager, hostess, maitre'd, sommelier, chef, FOH, BOH, or server) - demonstrating an all-encompassing understanding of restaurant operations and business models. Must be a “people person” - outgoing, friendly, and comfortable interacting with customers at length. High EQ - patient, composed, assertive, and able to listen with attentiveness and care. Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems) Sales and/or Account Management experience is a plus. Project management experience preferred. MS Office Skills (Excel, PowerPoint, Word) Excellent analytical and troubleshooting skills. CRM (Salesforce, MS Dynamics, etc.) preferred. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more! About Us: Tabit uses business intelligence and point-of-sale technology, a real-time decision support system, and mobile applications to provide 360-degree holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers. Our platform uses business intelligence and point of sale to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

Job Description . We’re seeking a strategic, results-driven Senior Capture Manager to lead high-impact pursuits from qualification through award. This role is instrumental in shaping and executing competitive strategies for new business opportunities. Reporting directly to the Vice President of Business Development, this individual will engage across multiple business lines to drive growth and support enterprise capture initiatives. Key Responsibilities: Lead capture efforts on prioritized opportunities, crafting win strategies and securing internal and external resources to drive successful pursuits. Oversee the development and execution of detailed capture plans in alignment with company standards and growth objectives. Identify, coordinate, and leverage subject matter experts, partners, and other resources critical to pursuing and winning targeted contracts. Build and maintain strong relationships with government clients, serving as the face of the pursuit team for specific opportunities. Develop and implement teaming strategies, including identifying and recruiting partners that complement capabilities and increase the probability of win (PWin). Present capture strategies and updates at milestone reviews to senior leadership, incorporating feedback and guidance. Shape compelling win themes, differentiators, and customer-centric messaging that will drive proposal content and positioning. Actively participate in proposal development processes, including black hat reviews, and ensure capture intelligence is reflected in proposal content. Support the development of pricing strategies that align with both customer needs and competitive positioning. Contribute to continuous improvement initiatives within the capture and proposal lifecycle processes. Operate with integrity, ensuring all efforts align with corporate policies, ethical standards, and core values. Qualifications: U.S. Citizenship is required due to the nature of government contracts. Active Secret clearance preferred. Bachelor’s degree and a minimum of 15 years of experience in capture management, business development, or senior leadership within the defense or national security markets. Familiarity with BD tools and CRM platforms to track pipeline activity and opportunity status. Demonstrated success leading captures for both small-scale and large IDIQ/MAC contracts (e.g., OASIS, IAC MAC, Seaport-NxG, RS3). Skilled at leading cross-functional and partner teams on complex opportunities and navigating the capture process from end to end. Proven ability to collaborate with executive stakeholders and senior DoD clients. Deep understanding of the BD lifecycle—including capture, proposal, pricing, and contract execution. Strong project management capabilities with a track record of delivering strategic capture initiatives on schedule. Strategic mindset with a collaborative style—able to cultivate internal and external relationships that fuel business growth. Excellent negotiation and communication skills, both verbal and written. Ability to analyze trends, distill actionable insights, and make informed decisions across diverse data sources. Comfortable operating in a hands-on role requiring leadership skills, even in the absence of direct reports.

Customer Success Manager- TopClass LMS Alexandria, VA (Remote) About us Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes iMIS Engagement Management System, Clowder, TopClass LMS, and OpenWater. Together, our brands help associations achieve great things. About our position ASI has an exciting opportunity for a Customer Success Manager who uses their developed skills and experience to work with our TopClass LMS clients. They will be responsible for checking in with the clients frequently to ensure their satisfaction, discuss any issues, and review any additional needs they may have. The Customer Success Manager also uses their TopClass knowledge to provide assistance and advice to clients, including the delivery of Q&A sessions as needed. What you'll be doing Routinely checking in with clients (minimum of three per month), with a focus on their satisfaction with both the TopClass product and the services they are receiving. Flagging any clients who are at risk for additional management. Maintaining detailed TopClass knowledge in line with each release to ensure the ability to deliver training and advice as required. Consulting and providing additional support for clients, including the delivery of Q&A sessions for clients during implementation. Participating in the on-going TopClass training and video team, including development of new training videos and training documentation as needed. Performing other job-related duties as may be assigned from time to time. What we want you to have Bachelor's Degree in relevant field or related experience. Excellent verbal and written communication skills. Self-motivated with the ability to work independently and as part of a project team. Demonstrated ability to provide excellent work product and customer service so that clients are “promoters” of TopClass with a positive impact on the Client Success Net Promoter Score (NPS). What we offer At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we've established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we're committed to investing in our people and providing opportunities for professional development and career advancement. In addition to a competitive base salary and bonuses for eligible positions, we offer the following employee benefits: Generous Paid Time Off Medical, Dental, and Vision Insurance Life and AD&D Insurance Flexible Spending Account Healthcare Savings Account Wellness Benefits 401k Retirement Plan with Discretionary Match Opportunities for Professional Growth and Development Volunteer Time Off Study Leave Employee Assistance Program Hybrid/Remote Work Join our team and positively impact thousands of ASI customers around the world! ********************** ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at *****************. If you or someone you know may be interested in this position, please have them apply here.

Hanwha Convergence is a leading provider of operations and maintenance (O&M) services for solar and energy storage systems. We leverage our industry-leading IT and engineering capabilities to deliver innovative smart factory solutions, ensuring our clients benefit from integrated control and monitoring systems. Platform Description: HEIS2.0 is a cloud-based energy monitoring integrated platform that was developed by Hanwha Convergence. HEIS2.0 is composed of HEIS.UEP (Utility Energy Platform), HEIS O&M (Operation and Maintenance), and new features are coming that include integrated Power Plant Controller, Energy Management System and Battery Management systems. DUTIES: · Lead and manage HEIS projects with available resources for successful projects completion on time and within budget. · Develop business opportunities for potential as well as current clients. · Collaborate with R&D, O&M, Business Development, Strategy & Operation, System Solutions team members to provide HEIS2.0 solutions to the market. · HEIS and/or other monitoring platform research, investigate, analyze and HEIS design support for R&D team located in South Korea for purpose of continuous development and improvement. · Support the development of HEIS application, consisting of creating or modifying graphical screens for real-time data, historical trends, alarm management, interfaces for set point entry, manual, and others. · Support internal O&M team to utilize HEIS efficiently and provide training if/when required. · Lead integration of new and/or existing O&M projects to connect HEIS collaborating with SCADA engineer and/or client. · Propose technical solutions to internal/external clients for HEIS and prepare a quotation including BOM and man-hour planning if required. · Perform technical presentations to clients of HEIS2.0 demonstrating capabilities and bring feedback to the development team. · Mentor and train the less experienced engineers and technicians. · Perform other duties and/or tasks as required. SKILLS/EXPERIENCE/EDUCATION · Bachelor's degree in electrical, electronic, or computer engineering preferred. · Minimum 5+ years' direct experience in cloud-based renewal energy monitoring platform industry. · Strong knowledge of SCADA networks using; Fiber Optics, Serial RS-232 / RS-485, Ethernet TCP/IP, MQTT. · Strong knowledge of industrial automation protocols including but not limited to; Modbus RTU/TCP, DNP3, OPC UA and DA. · Ability to solve problems and identify root causes as a part of investigation. · In-depth understanding of power plant operating procedures and control system interaction with governing bodies such as: Regional Compliance Entities, Independent System Operators (CAISO, ERCOT experience preferred), Transmission Operators, and Generator Operators. LANGUAGE SKILLS: · Ability to communicate effectively in English. · Communication in Korean is considered as an asset. WORK ENVIRONMENT: · This position is based on the office at Georgetown, TX but remote work may be considered for the perfect candidate. · Fast paced with priorities that often change to meet current priorities. · Travel to customer sites is required, and the ability to travel internationally with a valid passport. · Must be legally entitled to work in the USA and prepared to travel abroad. Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Vision insurance The ideal candidate will be comfortable outlining and supporting all aspects of work related to a ServiceNow IT modernization project, such as planning and delivery activities, managing communications across stakeholder groups, and tracking timelines. They will have strong communication skills that enable them to communicate effectively with all relevant teams. This individual should be proactive, detail-oriented, and able to support the successful delivery of complex cross-functional initiatives, foresee any problems related to the completion of a project, and act promptly to mitigate any issues. Responsibilities Support the development of timelines, teams, and a plan for the given project Coordinate and track progress and risks to ensure timely delivery of high-quality deliverables Participate in agile ceremonies and support backlog refinement Anticipate and solve any problems related to the project or program Conduct status reporting and performance tracking to evaluate the program Facilitate communication between relevant teams and ensure alignment across stakeholders Qualifications Bachelor's degree, 4+ years of experience in programming management and agile methodology Proficient in the Microsoft Office suite Strong communication, organizational, analytical, and critical thinking skills ServiceNow proficiency Flexible work from home options available.

Municipal Engineering Project Manager - Civil Team Growth Leader Salary: $110,000 - $160,000+ Lead with Purpose. Build Communities. Grow a Team. We're looking for a Municipal Engineering Project Manager who's not only passionate about infrastructure but also about mentoring and growing a high-performing civil engineering team. This is your opportunity to shape the future of Iowa's communities while advancing your leadership career in a 100% employee-owned firm that values innovation, collaboration, and people. Your Role As a Municipal Project Manager, you'll lead impactful infrastructure projects-think water systems, roadways, and stormwater solutions-while also playing a key role in developing our civil engineering team. You'll manage projects from concept to completion, foster strong municipal relationships, and help cultivate the next generation of engineering talent. What You'll Do Project Leadership Manage municipal infrastructure projects including water/wastewater, streets, stormwater, and utilities Guide projects through planning, design, permitting, and construction Collaborate with internal teams and external partners to ensure quality and efficiency Team Development Mentor junior engineers and support their technical and professional growth Help shape team structure, workflows, and training initiatives Foster a collaborative, supportive, and high-performance team culture Client Engagement Serve as the primary point of contact for municipal clients Build and maintain trusted relationships with city leaders and public works departments Identify new opportunities and contribute to strategic growth Quality & Compliance Ensure all deliverables meet regulatory and technical standards Review and approve design plans, reports, and specifications Champion continuous improvement and innovation in project delivery Budget & Schedule Oversight Manage project budgets, timelines, and resources Track progress, report updates, and manage scope changes Ensure projects are delivered on time and within budget What We Offer Compensation & Benefits Competitive salary: $110,000 - $160,000+ DOE Employee Stock Ownership Plan (ESOP) - become a company owner Bonuses, overtime pay, and comprehensive insurance (health, dental, vision, disability) Generous PTO, holidays, and flexible scheduling Work-Life Balance Hybrid and remote work options available Offices in Iowa City and Cedar Rapids Flexible hours to support your personal and professional life Career Growth Tuition reimbursement and continuing education support Leadership development and mentorship programs A collaborative, people-first culture that celebrates success What You Bring Required Bachelor's degree in Civil Engineering or related field PE license in Iowa (or ability to obtain within 12 months) 8+ years of municipal engineering experience Proven project management and client-facing experience Proficiency in AutoCAD Civil 3D and Microsoft Office Preferred Master's degree or PMP certification Experience with water/wastewater treatment systems Familiarity with Iowa DOT and municipal design standards Background in employee-owned or collaborative work environments

About the Company - A well-established engineering consulting firm is looking for an experienced Transportation Project Manager / Senior Engineer to support its expanding operations in the Richmond, Virginia area. This is a full-time position that offers a flexible hybrid work schedule, allowing for remote work up to three days per week, based on team coordination. About the Role - The right candidate will have a minimum of 10 years of experience in transportation engineering, particularly with state transportation agencies such as VDOT or similar entities. The role requires a proactive professional with strong project management abilities and technical expertise in roadway and infrastructure design. Responsibilities Oversee and coordinate project tasks, ensuring compliance with contract documents, project objectives, and industry best practices. Identify and mitigate project risks while providing innovative solutions to design challenges. Lead and motivate multidisciplinary teams, fostering collaboration and professional growth. Serve as a technical advisor to clients, ensuring high-quality project deliverables. Manage project budgets, schedules, and scopes while maintaining client satisfaction. Contribute to business development efforts, including proposal preparation and client presentations. Mentor junior engineers, supporting their technical and professional development. Qualifications Licensed Professional Engineer (PE) Minimum of 8 years of relevant transportation engineering experience Proficiency in MicroStation and OpenRoads Designer Strong leadership and communication skills, with the ability to manage teams in a fast-paced environment Required Skills Highway/Roadway and trail design Storm drainage and stormwater management plans Erosion and sediment control plans Traffic management, signing, and pavement marking plans Utility coordination and adjustment plans Cost estimating and quantity calculations Preferred Skills - This opportunity is ideal for an experienced transportation engineer who enjoys technical challenges, team leadership, and client engagement. If you're looking for a dynamic role with opportunities for professional growth, we encourage you to apply.

Freelance Senior Web Program Manager (Account/Project Management Hybrid - Remote) Our client is looking for a senior-level hybrid Project Manager / Account Manager to lead complex web initiatives across B2B clients. This is not a Scrum Master or technical PM role - it's a collaborative, hands-on position for someone who understands web design, can manage timelines, and can also confidently represent the client voice internally. The ideal candidate has 10-15 years of experience leading website projects inside fast-paced agency environments. You'll be the bridge between creative, development, and client stakeholders - reviewing designs, holding teams accountable to deadlines, and ensuring the final product aligns with client expectations and business goals. This is a rare opportunity for someone who's equally strategic and execution-focused - someone who doesn't just push paper, but truly understands how great website projects come together. Key Responsibilities: Lead day-to-day management of multiple web projects using a waterfall methodology Serve as a primary point of contact for internal creative/dev teams and external clients Own and manage project timelines, design handoffs, revisions, and delivery milestones Review creative assets to ensure they meet brand and client goals before delivery Communicate client feedback and expectations clearly to internal teams Help build and maintain Monday.com boards and project documentation Hold internal teams accountable to deadlines and quality standards Present work to clients and explain the “why” behind design and UX decisions Who You Are: 8 + YOE, ideally 10-15 years of experience in web project and/or account management Strong background in managing website builds, redesigns, and UX/UI workflows Familiar with agency processes and collaborating with cross-functional creative teams Comfortable giving and receiving feedback and ensuring project alignment on all sides Proactive, detail-oriented, and confident in client-facing conversations Strong communicator who can push projects forward without being rigid or hierarchical Proficient in Microsoft Office, Google Drive, and Monday.com Available during core EST business hours Role Details: Remote freelance position 10-20 hours per week (approx. 40-60 hours/month; some weeks may vary) Open to candidates currently in full-time roles, as long as they can accommodate this workload Start date: mid-June Project runs through the fall with potential to extend or convert to full-time This is a highly unique role for someone who lives and breathes web work - not just managing budgets and schedules, but deeply understanding how to build smart, effective, and beautifully executed digital experiences.

At Whitmore Steel, we set the standard for excellence in the steel fabrication industry. We are dedicated to delivering superior quality, innovative solutions, and unparalleled customer service. Our team of professionals brings expertise, reliability, and a passion for quality to every project. With a legacy of excellence and a commitment to innovation, Whitmore Steel consistently strives to achieve exceptional results. Role Description This is a full-time role for a Steel Fabrication & Erection Project Manager based in Spring Valley, CA, with some work-from-home flexibility. The Project Manager will be responsible for coordinating and overseeing all aspects of steel fabrication and erection projects. Day-to-day tasks include managing project schedules, expediting processes, Checking Fabrication Drawings for accuracy, conducting inspections, coordinating logistics, and ensuring compliance with industry standards. The Project Manager will also be responsible for maintaining communication with clients and stakeholders to deliver projects on time and within budget. Qualifications MUST HAVE minimum 5 years Project Management skills and experience within Steel Fabrication & Erection industry Comprehensive knowledge of Steel Fabrication and Erection standards and procedures. Familiarity with AISC standards and AWS codes. Must be able to verify detailed drawings for accracy Expediting and Expeditor skills Familiarity with safety regulations and best practices in the construction industry. Familiarity with 3D modeling software, particularly Tekla, is a plus. Inspection and Quality Control skills Logistics Management skills Excellent organizational and communication skills Ability to work independently and in a team Experience in the steel fabrication industry is a plus Bachelor's degree in Construction Management, Engineering, or a related field Benefits: Fully Paid Health Insurance, 401K, Paid time off

What you will find ... 100% REMOTE (12+ months) PTO days + 401K (auto 3% contribution) top ranked hospital in the U.S. What you will do ... Project Manager for Epic Cadence & Decision Trees Epic Cadence & Decision Tree build validation Identify potential roadblocks to project milestones & goals Facilitate meetings for Epic Cadence & Decision Tree analysts Organize project timelines, resources, and document progress Liaison with Epic MyChart team to ensure project alignment Wish list ... 3+ years Epic Cadence build 2+ years Epic project management or team lead REQUIRED Epic Certification (Cadence preferred) REQUIRED align with PST hours Decision Tree design & build MyChart and/or Fast Pass a plus

Dezynd is your trusted partner in architectural design, delivering innovative and high-performing solutions that enhance communities and environments. With expertise across a wide range of industries, we bring creativity, precision, and efficiency to every project, ensuring impactful and sustainable designs from concept to completion. Benefits: Paid Time Off, Flex time (Work From Home), Paid Holidays, Paid Bereavement. Discounts: Various movies, vacation, amusement, shows, gym, and shopping locations. Free Lunch in the Office on Thursdays, 15% off oil changes, and 15% off college tuition for your family. Insurance: The Entire Selected Medical benefits plan is covered 50%. Dental and Vision plans are paid 100% for the employee. Colonial Life: Accident insurance, Cancer insurance, Critical illness insurance, Disability insurance, Hospital confinement indemnity insurance, Term life insurance, Whole life insurance, and AD&D insurance - $10,000 of coverage for one year. Responsibilities: Collaborate with the design team to develop architectural concepts and translate them into detailed design drawings and specifications. Utilize computer-aided design (CAD) software such as Revit to create accurate and precise architectural drawings, floor plans, elevations, and 3D models. Review and ensure compliance with local building codes, zoning regulations, and accessibility standards while developing architectural designs. Conduct site analysis to understand the context, topography, and environmental factors that may impact the design process. Determine the optimal allocation and organization of spaces within a building, considering functionality, circulation, and user requirements. Research and select appropriate building materials, finishes, and interior elements that meet project requirements and budget constraints. Review construction documents, including detailed drawings, specifications, and schedules, to communicate design intent to contractors and facilitate the construction process. Collaborate with architects, engineers, contractors, and other stakeholders to ensure design integration and coordination throughout all project phases. Perform project management tasks, including budgeting, scheduling, and monitoring project progress, to ensure timely and successful project completion. The responsibilities outlined in this job description are intended to provide a general overview of the position. However, the duties and responsibilities are not limited to those listed and may be expanded, modified, or adjusted as business needs require, at the discretion of the company. Qualifications: Education: Bachelor's degree in Architecture, Environmental Design, or a related field. Experience: 2-4 years of experience in an architectural or design firm, with a demonstrated ability to contribute to complex projects. Skills: Proficiency in design software (e.g., AutoCAD, Revit, SketchUp, Adobe Creative Suite). Strong design and graphic presentation skills. Good understanding of building codes and construction processes. Excellent communication and interpersonal skills. Ability to work collaboratively within a team and take initiative.

Project Manager (Health Plan Operations) We have an immediate need for a Project Manager (Health Plan Operations) to join our client for a 6-month contract-to-hire position that will be 100% remote. This position will lead and execute Medicare readiness strategy to ensure operational preparedness for annual cycle of health plan and open enrollment activities. Location: Remote (Pacific Time Zone business hours) This job expects to pay about $40-50/hr / $ 80k-104,400 plus benefits What You Will Do: Lead end-to-end planning and delivery of operational readiness programs, ensuring alignment with strategic goals and regulatory timelines. Manage cross-functional program teams, drive consensus on scope and priorities, and ensure timely completion of deliverables. Develop and execute program implementation strategies, ensuring compliance and stakeholder engagement throughout the lifecycle. Act as a key liaison between business functions such as Sales, Marketing, Product, IT, and Compliance to drive readiness planning and execution. Facilitate change management efforts, including internal communications, stakeholder updates, and impact assessments. Conduct risk assessments and proactively develop mitigation strategies to address execution barriers. Track, report, and escalate program issues, risks, and milestones to senior leadership and executive stakeholders. Conduct post-program evaluations and integrate lessons learned into future planning cycles. What Gets You The Job: Minimum 5 years of experience in project or program management Strong written and verbal communication skills Experience working with cross-functional stakeholders High level of analytical and organizational ability Self-directed and thrives in a fast-paced environment Preferred: Background in Medicare Advantage or readiness for Medicare Open Enrollment Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Blush is a fast-growing, high-end matchmaking company seeking a strategic, people-focused, and results-driven Project Manager to guide our dynamic team of matchmakers and lead cross-functional projects that enhance team operations, client experience, and overall efficiency. This full-time, remote position will oversee a team of 15 full-time and 20 part-time matchmakers while also taking the lead on critical internal initiatives that drive scalable growth and operational excellence. If you're an experienced people leader who thrives in/ project management, team development, and process optimization-this is your opportunity to make a meaningful impact in a people-first, emotionally rewarding industry. Key Responsibilities Team Leadership & Development Lead, coach, and support a distributed team of 35+ matchmakers, ensuring high performance, accountability, and alignment with company values. Manage team workflows, daily operations, and individual matchmaker performance-creating structure and consistency across the team. Set clear expectations and KPIs, track progress, and provide regular performance feedback. Hold weekly check-ins, one-on-ones, and team meetings to keep communication fluid, morale high, and goals on track. Serve as the go-to resource for conflict resolution, client escalations, and team-related challenges. Collaborate with executive leadership on hiring, training, and onboarding new matchmakers. Foster a supportive, motivated culture rooted in high standards, empathy, and excellence. Project Management & Operational Strategy Act as the project lead on internal initiatives aimed at improving team efficiency, training systems, client experience, and technology workflows. Develop and manage project plans-including timelines, task assignments, milestones, and deliverables-for cross-functional team initiatives. Coordinate with other departments (e.g., product, marketing, client success) to align matchmaking team objectives with broader company goals. Identify and implement process improvements to enhance scalability, communication, and operational excellence. Monitor team bandwidth and workload distribution, using project management tools to track resources and ensure balanced execution. Report regularly to leadership on project progress, team productivity, and performance metrics. What We're Looking For 3+ years managing many projects at one time 3+ years of experience managing a team of at least 10 people-remote team leadership strongly preferred. 2+ years of experience in project management, operations, or process improvement (formal PM experience or certification a plus). Experience training and developing staff in performance-driven environments. Proven ability to lead with emotional intelligence, clarity, and accountability. Excellent communication and interpersonal skills-you know how to inspire, support, and course-correct with care and confidence. Highly organized and deadline-driven, with strong prioritization and multitasking abilities. Comfortable working in a fast-paced, emotionally nuanced, client-centric environment. Background in matchmaking, recruiting, luxury services, or people-focused industries is a plus-but not required. Familiarity with project management tools like Asana, ClickUp, or Trello is a bonus. Perks & Benefits Full-time salary of $75,000 Full health benefits package Opportunity to lead a mission-driven, people-first team Work with a high-performing, supportive, and fast-growing organization

Top Required Skills & Years of Experience: 1 - Workday implementation experience (3 years experience) 2 - Workday Time Tracking experience (3 years experience) 3 - Ability to coordinate with City employees and external vendor resources, documenting as-is business processes. Including scheduling Teams meetings with agendas and facilitating the meetings to meet the required goals based on project deadlines (3 years experience) 4 - Experience in IT project management (5 years experience) 5 - PMP Certification or Workday Project Management Certificate 1 - Plan and document project tasks, based on project goals (2 years experience) 2 - Identify, assess and propose solutions to risks (2 years experience) 3 - Develop activity and resource planning, based on the Statement of Work (2 years experience) Interview Process: Interviews will be conducted on a 45-minute Teams meeting Duration of the Contract: The contract will be 20-hours per week and will run through August 29, 2025. This may be extended on an as-needed basis. Onsite or Remote? No WI residency required. Open to nationwide candidates. The Project Manager role may work 100% remote within the United States. Project details: The City of Milwaukee is in the process of replacing PeopleSoft (FMIS / HRMS) with Workday for HR, Payroll and Financials. We are looking to hire a Certified Project Manager with Workday experience to oversee the Time Tracking portion of this project. The selected candidate will work with the various City of Milwaukee departments to ensure all of their Time Tracking needs are accurately captured in the new Workday configuration, assist with End-to-End Testing and coordinate with our Implementation Vendor to make any required updates needed.