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Account Manager Jobs in Ashland, MA

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  • Why Join the ZipRecruiter Sales Team?

    Ziprecruiter 4.6company rating

    Account Manager Job 23 miles from Ashland

    Competitive pay, great benefits, flexible time off, 401(k) matching…we could go on and on. Apply today!
    $37k-64k yearly est. 8d ago
  • Senior Director, Pharmacy Account Management

    Sanofi 4.3company rating

    Account Manager Job 20 miles from Ashland

    Job Title: Senior Director, Pharmacy Account Management About the Job The Senior Director, Pharmacy Account Management is responsible for leading a team that is responsible for developing and leading strategic relationships with national, regional & independent pharmacy partners within his/her team. This role requires a strategic, growth & enterprise-wide mindset to create & implement innovative contract strategies to support the evolving pharmacy market. This role ensures optimal access and performance across the specialty pharmacy distribution and patient support ecosystem to invest with the right customers and minimize gross-to-net impacts. This role serves as a key liaison between the organization and specialty pharmacies, managing contract negotiations, driving operational efficiency, and collaborating cross-functionally to ensure aligned execution of strategic objectives, while continually assessing gross-to-net impacts. This role supports all products across the Sanofi product portfolio (Established Products, General Medicine & Specialty Care) that will purchased or contracted by any of their pharmacy customers. This is field-based role and will report to Head, US Trade & Channel Management, and be a key supporting all specialty products across all of Sanofi’s business units. This role will strongly collaborate with patient services, data management, contract operations, trade, legal, etc., internally and act as a strategic point of contact to our external specialty pharmacy partners. Strong executive presence, relationships and negotiation will be a key part of this role representing the Sanofi enterprise. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world. Main Responsibilities: Develop and manage a team that leads strategic partnerships with key specialty pharmacies to support product access, distribution, and pull-through. Minimize Gross-To-Net Impacts for appropriate core pharmacy services and enhance services. Collaborate with leadership team to create, implement & execute new pharmacy contracting strategies to support brand products and pharmacy market trends Hold pharmacy customers accountable for their core level of service, enhanced services based on key performance metrics Lead contract negotiations and performance management including service level agreements (SLAs), key performance indicators (KPIs), and compliance standards Collaborate with internal teams including Market Access, Trade & Distribution, Finance, Legal, Compliance, and Commercial Operations. Monitor and analyze specialty pharmacy network performance, including operational efficiency, data integrity, and patient access metrics. Provide strategic insight to support field reimbursement teams, HUB services, and patient support initiatives. Lead business reviews with specialty pharmacy partners; identify trends and opportunities to enhance access and patient experience. Support launch planning, execution & contracting for new products requiring specialty distribution. Ensure compliance with all relevant legal, regulatory, and corporate policies. Represent the company at relevant industry conferences, trade events, and partner meetinork closely with internal stakeholders such as Marketing, PSS, Market Access, Training, Medical, and Legal to ensure coordinated activities in line with brand strategies and company policy. Address day-to-day SP distribution issues and collaborate with the wholesaler strategy and operations team to ensure product access is maintained. Maintain open and transparent communication throughout the company, especially regarding BU and cross-BU initiatives with similar accounts. Apply strong judgment and oversight to ensure integrity and compliance with company policies in all activities and communications. Key Performance Indicators (KPIs) Contract Execution Rate: Percentage of specialty pharmacy contracts executed and amended within the agreed timeline. Service Level Agreement (SLA) Compliance: Percentage of specialty pharmacies meeting or exceeding SLA metrics, to include conversion, Time to Fill and Persistence. Business Review Attendance: Number of business reviews, industry meetings, conferences, and internal POAs attended and actively participated in. Stakeholder Collaboration: Frequency and effectiveness of collaboration with internal stakeholders (Marketing, Market Access, Sales, Training, Medical, Legal). Distribution Issue Resolution: Number of distribution issues resolved within a specified timeframe. Communication Effectiveness: Quality and frequency of communication with BU and cross-BU teams. Compliance Adherence: Percentage of activities and communications adhering to company policies and regulatory guidelines About You Required Qualifications Bachelor’s degree (BS/BA) required, advanced degree a plus. Required 15+ years of proven experience in Specialty Pharmacy. Preferred experience in MS, Oncology, or Specialty Product-related therapeutic/distribution. Strategic, growth, enterprise-wide mindset to support all of Sanofi product portfolio across Established Products, General Medicines & Specialty Care. Expert negotiation and influencing skills. Executive presence, executive relationships & effective communicator Ability to communicate at a high level, establish rapport, and build relationships with internal and external partners. Superior communication skills to sell ideas and programs both internally and externally, with excellent verbal and presentation skills. Strong understanding and experience in different access and reimbursement models, including Parts B, D, and Medicaid. Strong analytical skills. Strong project management capabilities, including time and events, scenario and contingency planning, and the ability to ensure on-time and on-budget delivery of outputs and deliverables. Ability to work effectively and efficiently with the medical/legal/regulatory submission and approval process to ensure appropriate review and timely delivery of materials. Understanding of the legal/regulatory environment and internal Sanofi legal/regulatory guidelines and processes. Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SP #LI-SP #LI-Onsite #vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
    $163k-224k yearly est. 2d ago
  • Private Client Relationship Manager

    Citizens 2.9company rating

    Account Manager Job 32 miles from Ashland

    At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities.Citizens Private Clientprovides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. Asa Citizens Private Client Relationship Manager (PCRM),you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary Responsibilities include: Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include: Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications: Bachelor's degree (preferred). 3-5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. A minimum of two licenses are required:SIE, Series 6 (or 7), 63 (or 66), and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation: Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours and Work Schedule: Hours per Week: 40 Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
    $60k-87k yearly est. 3d ago
  • Multimedia Sales Executive

    Best Version Media 3.9company rating

    Account Manager Job 23 miles from Ashland

    2025 is YOUR YEAR. Make a change today for better flexibility, culture, financial opportunity, and work with purpose. Who Chooses the BVM Opportunity? Those who want unlimited financial potential: Year one earnings can range from $65K to $100K [USD], potentially exceeding $150K-$250K in year two. What you put in is what you get out. Goal-setters & surpassers: Sell print and digital ad products & solutions with commissions and immediate earned bonuses. Leadership opportunities are available. Entrepreneurs looking for a turnkey opportunity: Be the sole Publisher for your neighborhood, enjoying full autonomy and flexible hours-no nights or weekends! Work with the local businesses and residents! If the Role Fits, You Will: Meet: Call on and conduct in-person meetings with business owners and showcase community highlights through your publications and online presence. Sell: We use our multi-channel approach (print, digital, website, listings, reputation management, etc.) to create a powerful branding program for local businesses. Grow: As an Independent Contractor, benefit from professional training and ongoing support, a community in itself! Commit: Being a better version of yourself daily is in the name. This role takes grit & perseverance. Join a Proven Leader: Recognition: Voted one of Glassdoor's Best Places to Work 2025! Growth: Contribute to 1,400 community publications across North America, reaching billions digitally! LET'S GO!: Ready to make an impact? Apply today and start building your future with Best Version Media! A Few Notes: >>Reliable transportation, a laptop, internet connectivity, and a phone are highly recommended for Publishers' success. >>For Canadian Applicants: This role does not earn points toward Permanent Residency. Desired Skills:B2B Sales; Community Marketing; Digital Marketing; Digital Advertising; Print Advertising; Sales Experience; Cold-Calling; Entrepreneurship; Collaboration; Self-driven; Client Prospecting; Culture Champion
    $64k-97k yearly est. 12d ago
  • Regional Sales Manager - Rhode Island

    Diesel Direct Inc. 3.9company rating

    Account Manager Job 20 miles from Ashland

    Job Description: Regional Sales Manager (Fuel Industry) Are you ready to drive your sales career to new heights? Do you have a passion for winning new business and building lasting relationships with customers? Join Diesel Direct, the premier one-stop fuel distributor, and be at the forefront of the fueling industry's growth! We are seeking a dynamic and highly motivated Regional Sales Manager to be a key player in our mission to provide top-notch service and safety to our valued customers. About Diesel Direct: At Diesel Direct, we take pride in being a leading fuel distributor, committed to delivering excellence in customer service and safety. We are a company that values innovation, integrity, and teamwork, and we are seeking sales professionals who share our dedication to success. Your Impact: As a Regional Sales Manager, you will be instrumental in driving new customer acquisition and delivering profitable business growth for Diesel Direct. Your focus will be on forging strong relationships with new customers, securing contracts, and achieving ambitious sales quotas. You will drive the entire sales cycle, from the first customer engagement to successful deal closures. Essential Duties & Responsibilities: Establish and nurture relationships with potential customers, exceeding sales quotas for both volume and gross margin. Utilize various direct methods such as networking, Fleet Sleek, Hoovers, and LinkedIn to prospect and identify potential customers. Engage prospects in consultative discussions to understand their business challenges, requirements, and demonstrate the value of our fuel offerings. Collaborate with technical staff and product specialists to address customer needs effectively. Make persuasive presentations to senior managers and decision-makers. Create and deliver compelling proposals tailored to meet customer requirements. Collaborate with Operations staff to ensure a seamless and exceptional experience during the first fuel delivery. Maintain up-to-date prospect and customer data in our CRM system, providing regular sales activity reports. Work closely with the marketing team to strategize and execute lead generation campaigns. Share valuable insights with sales management to enhance sales processes, shorten sales cycles, and strengthen our brand reputation. Provide feedback to company management on market trends, unmet needs, and opportunities for extending our fuel offerings. Qualifications: You are a highly motivated individual with 5-7 years of demonstrated success in consultative/solution based selling within a B2B environment, ideally in the fuel industry. Your track record includes successful sales at the senior management level, showcasing your ability to close deals consistently. A college degree or equivalent experience in sales is preferred. You bring 3-5 years of relevant industry sales and/or customer service experience to the table. Willingness to travel within the assigned region using your own transportation and a good driving record are required. Benefits: -This is a full-time position with a competitive salary $50K-70K+ Commission per year. We offer opportunities for professional growth and development, enabling you to reach your career aspirations. Diesel Direct is an equal opportunity employer, fostering an inclusive and diverse work environment. Are you ready to seize this exciting opportunity to be part of a dynamic team and drive your sales career to new heights? Apply now and become a key player in Diesel Direct's growth story!
    $50k-70k yearly 7h ago
  • Sales Manager (Part Time) - 24H210

    Carters 4.6company rating

    Account Manager Job 15 miles from Ashland

    Employee Type: Regular If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday. Do not apply using the below external application. Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at and . The Company's Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at . Baby Clothing, Kids Clothes, Toddler Clothes Carter's Shop for baby clothing, baby necessities and essentials at the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. Carter's is the most-purchased children's clothing brand. We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love? Benefits we love: Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language! The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a season or a long-term career, you can grow at Carter's. What You'll Do: Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits Maintain a genuine customer focus on the sales floor Foster a positive, safe, and inclusive environment for employees and customers Consistently model service standards and omni-channel experience while coaching others to success Lead and execute an assigned business focus area through planning and detailed follow through Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution Utilize customer feedback to identify areas of opportunity to implement actions to drive results Build customer loyalty through Company sponsored programs, including credit Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager Recognize exceptional performance through positive reinforcement and appreciation Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we'd love in a candidate: A positive and solutions-oriented mindset Effective and professional verbal and written communication skills The ability to manage multiple tasks at once Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) A variety of skills and experiences A high school diploma or GED You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
    $71k-129k yearly est. 1d ago
  • Client Relationship Manager

    Ascensus 4.3company rating

    Account Manager Job 14 miles from Ashland

    This position will work closely with all sales, service and operations partners to serve as the focal point for existing big and elite advisor plan clients and their financial advisors. Responsibilities include relationship management for these plan accounts and financial advisors ensuring a successful service experience, product enhancements and plan retention. Providing consultative advice and support as a dedicated contact to ensure execution of coordinated strategies to support the plan client and their financial professional. Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts. Section 2: Job Functions, Essential Duties and Responsibilities * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Consistently demonstrate a superior level of proactive client focus and team work. * Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth. * Develop strong working relationships with daily client contacts. * Provide ownership for the resolution of issues escalated by clients and financial professionals. * Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments. * Review existing book of business to identify plan retention and create strategy for non-elite advisors. * Develop relationships with C-level decision makers for assigned accounts to develop education and communication strategies. * Cross-sell revenue opportunities, educate financial professionals/plan sponsors regarding, products, processes and services. * Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services. * Lead and/or participate in projects that create additional value for existing relationships. * Compile and analyze data associated with clients and financial professionals and conduct outreach activities including call campaigns to build/strengthen existing relationships and gain share of wallet. * Maintain proficiency with multiple partner products and Ascensus' proprietary products to effectively manage key relationships across these platforms. * Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree in business or related fields, or equivalent work experience * Minimum of 7 years' experience in retirement services industry or related field is preferred * Minimum of 5 years' prior experience with direct client/client equivalent relationships within a financial services administrative environment * Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred * Ability to work independently as required, but also work within and contribute to maintaining a highly-cohesive team environment * Excellent analytical and problem solving skills * Ability to work with a high level of independence * Must be detail oriented and be able to produce high quality work within tight time constraints * Ability to make sound business judgments while effectively balancing client needs and organizational considerations * Excellent written and oral communication skills, including group presentation experience. * Proficiency with Microsoft Office products including Excel, Word and PowerPoint * Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments * Demonstrated project management skills * Ability to travel as required Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $124k-172k yearly est. 8d ago
  • Strategic Client Success Executive

    Rxsense 4.0company rating

    Account Manager Job 23 miles from Ashland

    Job Description RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes. RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country's largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications. RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company's Most Innovative Companies, Forbes' Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc's Best in Business and Best Workplaces. Position Summary: The Strategic Client Success Executive is the primary owner of the client relationship, responsible for client retention, organic growth, and client satisfaction through the building of long-term, mutually beneficial partnerships with clients. This position serves as the strategic lead on large and complex clients and manages the enterprise strategy and growth road map for those clients. In this capacity, the SCSE must accelerate client value by leading our long-term consultative strategy and overall client relationship to become the client's trusted advisor. The SCSE is the "face of the company" to our clients, working with client decision makers from the C-Suite and executive healthcare leaders to assess their needs, align RxSense relevant capabilities, products, and services to solve their issues as well as ensure client satisfaction and consistent service. The SCSE is the liaison and advocate between RxSense and the client regarding requests for system / technical features and functionality, escalated service issues and helping the client grow their business. This role will work with cross functional teams to develop and execute strategy to support client goals and satisfaction. The ideal candidate must possess a thorough understanding of the PBM environment and the broader healthcare system. Exceptional communication, reasoning, negotiation and presentation skills are critical for success. Essential Duties and Responsibilities: Develop strong C-suite, SVP, and VP relationships across targeted clients. Understand the client's organization and structure, market, membership, business drivers, key performance indicators, and making the connection between client needs and RxSense capabilities. Become a trusted advisor for client decision makers. Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded; Lead contract renewal process to ensure the best possible solutions are offered to clients. Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction, inclusive of RFP support, underwriting/pricing assistance, system and product enhancements. Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients' performance expectations. Stay abreast of changing market dynamics within the pharmacy benefit management industry with a particular focus on technology driven competitors and the use of technology to reduce the cost of prescription drug benefits. Have superior knowledge of innovations and regulatory compliance in PBM ancillary services such as rebate administration, network management and member tools for health management. Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments; communicate regularly with clients and internal partners on the status of their initiatives. Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration. Continuously learn and be knowledgeable about how our products work and how they can be used to our clients' competitive advantage. Be knowledgeable on the cash discount marketplace; learn and market RxSense's marketing and analytics capabilities to clients who want to market their own cash discount card. Qualifications: Bachelor's degree is required or similar training and/or experience. 7+ years of progressively more sophisticated account management experience. 5+ years' experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two Proven ability to foster strong relationships with trust and credibility at the C-Suite, SVP, and VP levels. Client-centric focus with strong consultative skills. Demonstrate the initiative and experience to proactively identify issues, plan work and meet goals on schedule. Strong analytical and critical thinking skills; ability to build a business case using data, market research and industry knowledge. Experience in successfully aligning teams in complex, matrixed organizations to actively manage relationships and work towards common business goal. Masterful organizational, communication and leadership skills. Excellent written and verbal communication skills with the ability to communicate information and ideas clearly and concisely. Proven ability to influence internal and external decision makers. Ability to work in a dynamic, growth-oriented company where change is constant. This position may be done remotely and will require ~30% travel. Salary Range: 120,000 - 140,000 RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.
    $125k-221k yearly est. 16d ago
  • Client Portfolio Executive

    Firstrand 4.1company rating

    Account Manager Job 18 miles from Ashland

    To strategically and operationally manage and grow a portfolio of high revenue generating business clients. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Sales and Service (Worcester), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. The Ideal candidate must have the following exposure: * Manage cost to income to increase profitability and efficiencies for the business. * Enhance business performance and profitability. * Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives. * Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base. * Develop and manage key stakeholder relationships that enable achievement of operational objectives. * Drive the achievement of customer migration by recommending solutions and improving efficiencies * Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals. * Define a sales strategy and delivery plans in support of the strategic business objectives * Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames. * Ensure compliance to legislative and audit requirements and adherence to relevant processes. * Compile reports that track progress and guide business to make informed decisions. * Ensure compliance to legislative and audit requirements and adherence to relevant processes. * Continuously assess own performance, seek timely and clear feedback and request training where appropriate. * Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence. You will be an ideal candidate if you: * Have obtained 3-5 years Commercial Banking experience in a similar role * FAIS Accredited qualification (NQF level 6, 7 etc.) * Exposure to Credit Applications in a commercial environment * RE qualification * Credit Management exposure a must * Have experience in dealing with high level customer queries * Must be able to structure deals * Have the ability to acquire of new clients * Must be able to manage and maintain relationships with clients * Maintain existing portfolio of clients * Are not an unrehabilitated insolvent You will have access to: * Opportunities to network and collaborate * A challenging working environment * Opportunities to innovate We can be a match if you are: * Adaptable and curious * Sales driven * Thrive in a collaborative environment * Client-centric Apply now if you are interested in taking the next step. We look forward to engaging with you! #Post #FNB #LI-TG2 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/08/25 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
    $124k-224k yearly est. 60d+ ago
  • Client Executive (Recruitment and Umbrella Companies)

    Clark Insurance 3.4company rating

    Account Manager Job 18 miles from Ashland

    We are seeking a talented individual to join our specialist insurance recruitment team at Marsh Commercial. This role can be based in either our London, Manchester, Worcester or Glasgow offices and is a hybrid role that has a requirement of working at least three days week in the office. The role: Client Executive We are seeking an experienced Client Executive with a strong background in corporate or commercial insurance, ideally with expertise in the Recruitment or Umbrella sector covering Professional Indemnity or Liability. This role is perfect for someone who has previously worked in a Corporate Account Manager/Client Executive capacity and is looking to join a well-established, market-leading insurance broker within a niche field. The Client Executive will provide a high-quality service to a number of existing recruitment and umbrella clients across the UK while contributing positively to growth targets through new business and expanded sales. We will rely on you to : * Deliver exceptional service to existing recruitment and umbrella clients. * Identify and pursue new business opportunities to drive growth. * Establish relationships with the trade bodies we work closely with in the recruitment and umbrella sector and be visible at networking events. * Maintain strong relationships with clients to ensure high levels of client satisfaction and retention are achieved. What you need to have: * Strong communication and interpersonal skills. * A proactive approach to business development and client engagement. * Ability to work effectively in a team-oriented environment. What you need to have: * Knowledge of the recruitment and umbrella sector is preferable but not essential. * Previous experience in a client-facing role but consideration will be given to a strong candidate currently in an Account Manager role ready to make the next step * A track record of achieving sales targets and contributing to business growth. * Whilst the role involves advising on all classes of insurance a good knowledge of professional indemnity and cyber liability insurance is advantageous. * Achieved or progressing with CII qualifications What makes you stand out: * Recruitment and umbrella sector experience or Professional Indemnity or Liability experience. * A desire for a long-term career within the insurance industry * A thirst for learning and the opportunity to study for further insurance related qualifications * Acturis, Excel, Word & Outlook knowledge Why join our team: * You will be joining a dynamic and market leading team in this area of specialism. * We will help you to be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. #hybrid Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
    $135k-225k yearly est. 24d ago
  • Technical Account Manager

    Dispatch 4.5company rating

    Account Manager Job 23 miles from Ashland

    Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you. Dispatch is in an exciting period of growth, as we recently announced a growth raise and acquisition of Youreka, the leading no-code mobile automation product built on the Salesforce platform. We are not just a software vendor, we are a brand partner - delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize service experience for brands, service providers, and end customers just like you. Come join us to contribute to our future. We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture is key to a rewarding career track. The Customer Experience/Solutions team is a group that helps, supports, and guides our enterprise customers and their service provider network from a technical standpoint. You will serve as the key technical advisor and support for customers, working alongside Customer Success Managers (who own the relationship and program success). You are the subject matter expert of Dispatch solution. Your objective is to ensure sound deployment and execution of the Dispatch solution by our customers, to drive adoption of new capabilities and features, and to help resolve problems and issues experienced by our Enterprise Customers and many of their network Service Providers. AS THE TECHNICAL ACCOUNT MANAGER YOU WILL: Develop a deep understanding of the customer journey and how Dispatch solution fits into it Learn all of the Dispatch products functionally, and understand the architecture and technical tools needed to help analyze and triage issues as they arise Keep up a constant knowledge of Dispatch product modules, as well as the ongoing release, enhancement, and additions. Communicate with users, IT, and/or Engineering representatives at Customer Account on integration-related topics with products (e.g., Salesforce, QuickBooks Online). Advise both customers and internal teams (especially Customer Success) on the deployment of new Dispatch capabilities, solution roadmap for the Customer, and provide guidance throughout such deployment Serve as an escalation point and help Technical Support triage problems. Work well under pressure, helping to track issues as they are triaged and then pass through the bug life cycle process within Dispatch. Recommend changes to maximize the efficient and timely resolution of issues. Provide technical support to customers and partners, interacting with Engineering, Dev-Operations, and cross-functional management regularly on high-profile technical issues. Establish strong working relationships both within the Customer Operations team and throughout the Product and Engineering teams and Professional Services. WHAT WE'RE LOOKING FOR: A technical solutions consultant and/or technical support guru with 2+ years of experience at a software company (preferably SaaS). Patient, methodical, and structured with how you tackle issues and go about problem-solving. Able to understand Customer's business needs/process and translate them into technical requirements/solutions, and vice versa. Skilled at writing feature requests or bug tickets for our product and engineering teams. Comfortable engaging with Customers, both Enterprise Accounts and their network of Solution Providers, to help further triage issues. Proactive in your communication style, open to raising and escalating issues internally where necessary. Self-driven, focused on measurable results and productivity. Excited to thrive in a fast-paced, results-driven, start-up culture that expects phenomenal things every day SOME SKILLS WE SEEK: Knowledge of SQL/Relational Databases [required] Read and write JSON [required]. Plus an understanding of JSON and web services based API's Basic understanding of Networking protocols such as DNS, SSH, HTTPS, SFTP. Experience supporting applications in the cloud (Salesforce required) Hands-on experience with making REST API calls, familiarity with Postman [preferred] Hands-on experience with Python [preferred] Hands-on experience with log analysis tools such as Loggly and AWS Cloudwatch Lead and debug application logs to determine root cause and remedy when appropriate. Understanding of how web based programs, and mobile apps function Strong leadership, teamwork, communication & cross-group collaboration skills Willingness to learn new technologies and engage with product issues at a detailed level Project management skills: ability to coordinate competing tasks and manage multiple priorities Excellent written and verbal communication, and presentation skills Keen attention to detail and adherence to deadlines Proficiency in Microsoft Office (PowerPoint, Excel, Word, etc.) WITHIN ONE MONTH, YOU'LL: Attend Dispatch's New Hire Orientation Meet with current members of the Customer Operations team individually to understand what's working, what's not, and gather learnings to implement into your role Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions WITHIN THREE MONTHS, YOU'LL: Have a strong understanding of the business, and begin teaching us a thing or two we don't know Have deep knowledge of Dispatch's solutions and articulate its value proposition Have a solid understanding of Dispatch technical architecture and ecosystem Own day-to-day communication and management of technical inquiries from Customers or Customer Operations team Assigned to accounts (strategic or paying) - familiarize yourself with the solution(s) deployed, and understand path forward (or project goals) from technical perspective WITHIN SIX MONTHS, YOU'LL: Continue to own day-to-day communication and management of technical inquiries from Customers or Customer Operations team; Establish relationship with Customers' technical point of contacts (if exist) Act as an escalation point for assigned customers Begin to review, assess, and take actions on Customers' technical enhancements, new feature deployment, etc. Contribute to executive business reviews when applicable WITHIN TWELVE MONTHS, YOU'LL: Establish yourself as a technical advisor to the assigned accounts Take a role of technical advisor to other (non-assigned) accounts and internal team Be a conduit to Customer Operations team and Engineering (and Product Management) SALARY The base salary range for this role is between $75,000 - $90,000 annually. Actual pay within the range is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience. In addition to base salary, this position is eligible for bonus, equity, and benefits, and are not included in the provided pay range. LOCATION Dispatch accommodates remote work, however we prefer a candidate who resides in Boston, MA as our training and onboarding requires hybrid office attendance. Once onboarded, we embrace the transition to fully remote work if preferred. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! After our training period, as long as you are crushing your goals and helping us drive the business forward, you do you. Our office in Boston will remain open and available for you to use. WE HAVE An amazing team focused on innovating and improving every day Room for growth and an emphasis on talent development including a professional development reimbursement program A fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths A generous medical, dental, and vision package with 90% covered by us! Paid parental leave 401k with company match Company sponsored Life Insurance coverage, short term disability, long term disability Additional perks including a wellness and adventure fund, as well as monthly personal uber credits Unlimited Paid Time Off (PTO) package, 9 company Holidays, and a flexible work schedule Still with us? We're ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Dispatch is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.
    $75k-90k yearly 9d ago
  • Senior Director, Corporate Accounts

    Alkeus Pharmaceuticals

    Account Manager Job 20 miles from Ashland

    div class="job__description body"divp Alkeus Pharmaceuticals, Inc. is a clinical-stage biotech company focused on the development of innovative therapies to treat serious diseases of the eye with high unmet need. Based in Cambridge, Mass., Alkeus was founded in 2010, and since that time has been developing its lead compound, gildeuretinol acetate (ALK-001). Designated as a breakthrough therapy and granted orphan drug status by the U.S. Food and Drug Administration, gildeuretinol is being evaluated in multiple clinical trials for the treatment of Stargardt disease and geographic atrophy (GA) secondary to age-related macular degeneration (AMD), a leading cause of blindness in the U.S./p/divdivpstrong /strong/p pThe Senior Director, Corporate Accounts, executes access strategies and cultivates senior stakeholder relationships within targets accounts. The individual is responsible for driving new initiatives ensure to provide best-in-class support and minimizing reimbursement as a barrier in order to enhance overall patient access to therapy. This role also works closely with members of the broader commercial organization including marketing, reimbursement, government affairs and legal, as well as other cross-functional partners as appropriate. You will be accountable for ensuring Alkeus' patient access objectives are met across various payer types including National, Regional, Commercial, Medicare, Medicaid and government channels./p pThe candidate will lead the corporate accounts team to enable their success and the success of the business and provide the strategic direction. He/She will work closely with all groups within Alkeus to ensure the goal of patient access and will also be responsible for collaborating with multiple functional groups, including but not limited to Marketing, Sales Medical, Regulatory, Commercial Operations, Training, Finance, Legal, Compliance and Corporate Communications./p pstrong Primary Responsibilities:/strong/p ul li Lead, develop, and motivate a high-performing team to deliver results aligned with organizational goals/li li Cultivate direct relationships with senior leaders at key accounts to strengthen strategic partnerships./li li Be the internal expert for the US Market Access, to include new policy development, alternative reimbursement models and other changes that could alter the payer landscape/li li Work cross-functionally with Marketing/ Market Access and Reimbursement on access tools and resources/li li Analyze payer community and dynamics to develop, implement and manage both short-term and long-term strategies/li li Support integrated product launch planning within targeted accounts and segments/li li Coordinate with Patient Services and Market Access and Reimbursement leadership to address patient access challenges/li li Assist field sales and market access and reimbursement leadership with field intelligence and customer feedback/li li Partners with Marketing, Sales, Finance, Medical, Legal, Compliance and other internal departments to develop business strategies based on analytical outputs in order to drive business opportunities with targeted payers./li li Other related duties as needed./li li Negotiate, and execute contracts with various payers to support Alkeus' access goals./li li Effectively communicate the value proposition and clinical information in line with company policies, supporting the utilization of ALK-001./li li Partner with cross-functional teams, including Patient support, field reimbursement, payer marketing, trade and distribution, Sales, and Operations, to achieve business objectives and resolve payer account-related issues./li li Understand the payer environment, including PBMs, private payers and government channels./li li Deliver on other related projects as assigned./li /ul pstrong Qualifications:/strong/p ul listrong Education and Certification/strong ul liB.S./B.A. Degree or Higher/li li Advanced business or science degree preferred/li /ul /li li pstrong Work Experience/strong/p ul li Proven success in leading customer teams./li li Comprehensive understanding of payer account segments/channels/li li Experience in managing national PBM and health plan accounts, with proven negotiation skills./li li Background in payer account management./li li Strong conceptual, analytical, and strategic thinking abilities./li li Knowledge of managed market dynamics and the competitive landscape./li li Skill in collaborating and influencing senior leaders and peers./li li Proficient in managing multiple concurrent work streams across diverse functions/li li Excellent communication and presentation skills./li li Demonstrated leadership in project management./li li Strong customer-facing and negotiation skills./li li Ability to travel across the US as needed./li /ul /li listrong Preferred Qualifications:/strong ul li Advanced business or science degree./li li In-depth experience in Ophthalmology, Retina and/or rare diseases/li li Understanding of financial concepts and contracting issues, including legal and best price implications./li li Experience in sales management and managed care within pharmaceutical companies or organizations./li li Understanding of specialty pharmacy networks and patient out-of-pocket/li /ul /li /ul ul listrong Skills and Key Success Factors: /strong ul li Entrepreneurship spirit with a passion to build, learn and evolve with the team/li li Highly organized and detail oriented with a passion to deliver quality results/li li Excellent verbal and written communication skills, with experience translating complex concepts for various audiences/li li Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit/li li Ability to lead fast-paced projects with a keen sense of urgency to get the job done well/li li Evidence of "hands-on" experience and expertise/li li Proven and successful track record as a team-player and collaborator in small working environments/li li Highest levels of professionalism, confidence, personal values and ethical standards/li /ul /li /ul pspan data-teams="true"#LI-DNI/span/p pstrong Other Relevant Information:/strong/p/divdivpem Alkeus Pharmaceuticals, Inc., is an equal opportunity employer and considers all qualified applicants for employment without regard to any characteristic protected by applicable law./emem We celebrate diversity and are committed to creating an inclusive environment for all employees. /em/p/div/div
    $110k-164k yearly est. 8d ago
  • Client Relationship Executive - Employee Benefits

    Hub International New England 4.3company rating

    Account Manager Job 26 miles from Ashland

    About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 19,000 professionals in 500 offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. We currently have an opportunity for a Client Relationship Executive. Overview: Responsible for assisting the Producer and Client Relationship Analyst with client relations and service, sales, and administrative activities of new and existing group benefit accounts. Responsibilities: Responsible for client retention, building relationships with key client personnel. Acquire a thorough understanding of client's business, insurance objectives, and benefit program. Provide timely legislative updates to clients. Technical and daily management of client accounts including claims questions, administrative issues, client requests and keep Producer/CRA informed of status. Provide recap of meeting/conference call notes to CRA/Producer. Preparation of final proposals, benchmark reports and supplemental sales materials for presentation to prospects and clients. Planning, implementation, and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and confirmation of carrier enrollment materials. Coordinate wellness program implementation. Assist with the online administration of the “My Hub" benefit enrollment site. Prepare communications, open enrollment memos, PowerPoint presentations. Responsible for notification form to Revenue Coordinator within effective date of change. Responsible for compliance audits in conjunction with Compliance Officer. Obtain claim reports and conduct monthly, quarterly and/or semi-annual claims analysis as decided by Producer. Responsible for client 5500 criteria, submission of worksheets, previous filing to Wrangle. Follow up with SAR/signature ready copies to client, obtain final 5500 copy for files. Responsible for implementation of Client Service Plan calls/quarterly meetings, mid year reports. Contribute to enhancement of client services/sales, be well informed and maintain a familiarity with industry trends. Other responsibilities as assigned by Manager. Qualifications: 10 years' experience with Employee Benefits. Life/Health license required. Knowledge of underwriting principals, alternative funding arrangements and self-funding. Ability to analyze claims and project renewals for self-funded and large fully-insured accounts. Familiarity with state and federal compliance regulations and industry trends/best practices. Proficiency with Microsoft Office products. Excellent organizational, interpersonal, communication skills and ability to work in a team environment. Department Account Management & ServiceRequired Experience: 7-10 years of relevant experience Required Travel: NegligibleRequired Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $114k-206k yearly est. 54d ago
  • Senior Account Director

    Codametrix

    Account Manager Job 23 miles from Ashland

    CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix's autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care. Overview The Senior Account Director is a member of the Account Management team, reporting to the Director, Account Management. The Account Management team is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and driving the successful outcomes of CMX service lines. This team serves as the primary point of contact for customers, working closely with sales, product, and support teams to ensure client satisfaction, retention, and growth. The Senior Account Director is responsible for driving revenue growth and retention by managing and expanding our high-value customer relationships. You will be a key figure in developing strategic account plans in collaboration with our sales team and clients, leveraging our analytics-based insights. Responsibilities * Develop and implement strategies to maintain and improve strategic relationships with high-value clients, ensuring customer satisfaction and retention. * Collaborate closely with the Sales/Business Development team for sales support, effective client transition and account planning. * Identify and pursue opportunities for revenue expansion within existing accounts. * Act as a trusted advisor to clients, providing data-driven insights and solutions to complex business problems. * Monitor client account activity, performance, and health, and develop detailed reports and strategic recommendations that align with the clients goals and initiatives. * Lead optimization efforts to meet clients goals for quality, eligibility and automation. * Work cross-functionally with various teams to understand and communicate complex technologies and processes relevant to client needs. * Stay informed about industry trends and the competitive landscape to provide strategic advice to clients. * Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships. * Develop and support best practices for the account management team. * Mentor junior account managers to support their growth and development. * Manage the escalation process for any client issues, ensuring quick resolution and maintaining strong client relationships. * Mentor and develop a high performing team with scaled capabilities that drive growth and retention strategies across the company's portfolio. * Develop and share deep subject matter expertise about industry trends and the competitive landscape to provide strategic advice to clients and colleagues. Requirements * Required * Minimum of 8 years in account management, with a focus on strategic client relationship and revenue growth. * At least 5 years of experience in healthcare managing large accounts. * Proven ability to manage high-value customer relationships in a fast-paced environment. * Strong analytical skills with the ability to present data and insights effectively. * Intellectual curiosity combined with critical thinking skills. * Comfortable in a dynamic startup environment and working with remote teams. * Preferred * Understanding of complex machine learning and artificial intelligence technologies * Experience working at a fast-paced startup The estimated hiring range for this role is $125,000 - $145,000 (plus applicable bonus/plus equity). This hiring range could vary by region based upon local market data. Final salary is ultimately decided upon taking into account a wide range of factors, including but not limited to: skills and experience, licensure and certifications, education, specific location and dynamic market data.
    $125k-145k yearly 9d ago
  • CUSTOMER BUSINESS MANAGER

    Crossmark 4.1company rating

    Account Manager Job 17 miles from Ashland

    Job Posting To be retailer experts and to thoroughly execute client plans. Grow our client's business within each Retailer faster than the category and the Retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients' execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer's operation and merchandising strategies and through unparalleled insight, effective selling, and execution. Responsibilities * Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives. * Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. * Accountable for the execution of strategic plans for all Clients' brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management. * Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client's Business plan. * Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the "customer experts." * Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally. * Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. * Sells additional services to Clients through analysis understanding of Client's strategy, performance insights, coupled with Customers' performance by brand and/or category. * Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation. NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Education/Experience: Bachelor's degree preferred or a minimum of 10 years 'experience in the CPG industry preferred; 10+ years of sales experience; PC knowledge and skills in word, excel, email and PowerPoint; Communication skills, including listening, presentations, written and verbal skills; Insights-based, consultative selling and negotiation skills; Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint. Other Functions: Retailer knowledge and respect with/ by the retailer; Understanding of our client's strategy; Clear understanding of client expectations; Understanding/ communicate insights; Persuasive selling; Professionalism Performance Metrics: On budget execution of sales plan; New Item acceptances in accordance with client standards; Existing client growth (targeted revenue $/sales volume); Customer service (NPS) Knowledge, Skills and Abilities: Communication skills, including listening, presentations, written and verbal skills; Insights-based, consultative selling and negotiation skills; Intermediate category management knowledge, including but not limited to the "4 Ps"; Business acumen and intelligence, including market and industry trends; Good organizational and time management skills; Customer service orientation; Ongoing professionalism and ability to handle pressure. Certificates, Licenses, Registrations: A valid driver's license. Supervisory Responsibility: None. Working Conditions: Office and field environment Travel Requirements: Ability to travel within the US for customer, client or company meetings on an as needed basis. Physical Demands: Ability to bring sample products to the account calls. Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity. CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
    $99k-132k yearly est. 13d ago
  • Client Executive, Private Client Group

    Fred C. Church 3.5company rating

    Account Manager Job 31 miles from Ashland

    pstrong Our Role: /strong/p pAs Private Client Group, Client Executive, you will join our team in Andover, MA with the goal of increasing new revenue opportunities. In addition to new business generation, this position will work closely with management to define and implement the overall sales and marketing strategy of this department. This is an outstanding opportunity for an enthusiastic and motivated individual to work within a growing practice group. /p pstrong Its Responsibilities: /strong/p ul li Drive new sales. Generating referrals is vital to connecting with high net worth clientele/li li Ability to create strong relationships and build centers of influence with referral sources (family offices, attorneys, wealth advisors, realtors and so forth)/li li Discuss marketing and pricing options, review coverage gaps and analyze claims history/li li Work with management to continually improve our customer service offering through unique value added services /li li Serve as an advisor amp; consultant to ensure the client's changing risk management needs are addressed./li li Provide proactive risk management advice to current clients/li li Participate with support staff in stewardship meetings where appropriate/li li Identify and close potential cross-sell opportunities/li li When needed be involved with more complicated claims situations/li li Work with support team to resolve client issues/li /ul pstrong Your Qualifications: /strong/p ul li At least three (3) years of prior sales experience in personal lines insurance or financial services/li li BS/BA degree in Business, Finance, Marketing or another relevant discipline required/li li Provided you have local market knowledge amp; existing relationships, the agency can train you on high net worth personal lines if you come from a middle market background or related financial services career./li li Able to convey the value of personal insurance through Fred C. Church/li li Success in meeting or exceeding regular sales targets/li li Excellent communication (written, verbal and presentation), interpersonal, networking, relationship building, problem solving and decision making skills required/li li Current Personal Lines license, preferred; if not currently licensed, it is required within 3 months of employment/li /ul pstrong Your Attributes: /strong/p ul li Motivated to continue building a sales career/li li Desire to learn the unique characteristics of private client group networking, marketing and carrier negotiations./li li Proven track record of developing referral relationships that produce results./li li Ability to maintain professional and productive relationships with other staff, working closely with other departments where applicable/li li Excellent organizational skills/li li Consistent attention to detail and accuracy in all aspects of work/li li Excellent documentation/li li Demonstrate flexibility in prioritizing meeting deadlines and juggling multiple assignments/li li Strong computer skills including, but not limited to, Excel, Word, and Outlook/li /ul p /p pPlease include your resume and a cover letter when applying. No phone calls, please./p pFred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us!/p pstrong /strong/p pstrong /strong/p pstrong /strong/p
    $142k-231k yearly est. 60d+ ago
  • Client Executive III

    NTT Data 4.7company rating

    Account Manager Job 23 miles from Ashland

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Executive III to join our team in Boston, Massachusetts (US-MA), United States (US). P&C Client Executive NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a P&C Client Executive Sr. Director to join our team in the Boston or commutable area. NTT DATA's Insurance practice leverages deep industry expertise to provide insights, solutions, and outcomes that our customers need to succeed across all lines of Property & Casualty/Life & Annuity Insurance business. We work with our customers to provide Insurance solutions to reduce IT complexity, integrate business strategy with enabling technologies and process optimization, and find the right digital solutions to deliver superior customer services and innovation. The Client Executive needs to position themselves as a Business Partner within the customer's senior executive suite, operating across their enterprise and focused on providing leadership on our existing engagements, and building new opportunities to deliver value-add business outcomes. The ideal candidate has 10+ years of Insurance experience, and experience working as a senior Client Partner with deep, executive-level relationships in the P&C industry. Experience in managing / being a core part of complex transformation programs and initiatives will be a significant advantage. They must leverage industry expertise and knowledge to provide the insights, solutions and outcomes our customers need to succeed in their business. This individual will work with a matrixed team, comprised of functional and technical subject matter experts (Applications, Business Consulting, BPO, Digital, Infrastructure, Cloud & Security, Data & Analytics) engaged in delivering value-added solutions, while integrating business strategy with enabling technologies and process optimization that deliver targeted business outcomes. Responsibilities * Responsible for revenue and profit goals, and effectively manage the P&L across multiple deal structures within client portfolio * Utilize a consultative selling process and enterprise-wide account planning to drive pro-active pursuits, partnering with internal and external partners on deal / solution development that would deliver targeted business outcomes * Engage with, and cross-sell / upsell NTT DATA's enterprise level capabilities to our existing clients, enabling growth beyond core Insurance services * Build collaborative relationships with Sales, Business Consultants, and Solution Architects to maximize utilization of NTT DATA offerings to meet growth plans and targets * Engage in and oversee delivery of complex transformation programs * Establish and manage executive client relationships with key stakeholders * Advocate for clients on behalf of NTT DATA, and similarly advocate for NTT DATA with clients Qualifications: * Requires strategic ability to interface and successfully influence multiple C-level executives by being a business partner and trusted advisor who can operate across their business enterprise * Understanding of leveraged delivery models, and common Insurance / BPO / Data & Analytics / Digital and Technology tools and methodologies * Minimum of 7+ years leadership responsibility directing customer engagement activities, producing deliverables, forecasting business opportunities, delivering growth and transformation and financial (P&L) management of $25M+ books of business. A proven track record of driving sustainable growth * Minimum of 10+ years of Insurance, across a portfolio consisting of Applications, BPO, Digital, Consulting, Infrastructure, Cloud, & Security * Primary industry expertise in Property & Casualty * Secondary industry expertise in Life & Annuity * Able to travel up to 60% of the time * Preferred base location is Boston #INDSALES #LI-SGA USsalesjobs NTTData #mlw-ins About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
    $138k-205k yearly est. 6d ago
  • Senior Account Director

    Syneos Health, Inc.

    Account Manager Job 23 miles from Ashland

    Addison Whitney is a global branding firm that specializes in verbal and visual branding, brand strategy and research. We leverage our expertise within these core services to provide a sophisticated approach to brand development across multiple industries including consumer, B2B, technology, healthcare, pharmaceuticals, finance and hospitality. To develop meaningful brands with purpose, what we do is done in a culture of curiosity and creativity. Our team's success comes from a combination of our people, our experience, and our values. JOB SUMMARY We are looking for individuals to join our team who are forward thinking, solutions-focused, innovative and that bring high energy and an entrepreneurial spirit to the forefront of everything they do. Reporting to the VP, Group Account Director, the primary purpose of the Senior Account Director role is to be a trusted partner to our clients and to deliver excellent client experiences that lead to strong organic growth and referrals. We are looking for forward thinking, solutions-focused, innovative individuals with high energy and an entrepreneurial spirit. Reporting to the VP, Group Account Director, the Senior Account Director will be a trusted partner to clients, delivering excellent client experiences that drive organic growth and referrals. This role involves strategic support, executional excellence, and collaboration with various departments to build a high-performing team. Responsibilities include managing client relationships, leading calls, overseeing projects, prospecting new business opportunities, responding to RFPs, making pricing decisions, and closing new business. Job qualifications and responsibilities include but are not limited to the following: * Strong communicator who can develop and sell agency work. * Effective leader who manages group dynamics and difficult situations. * Team player who collaborates with internal teams and other agencies. * Knowledgeable about new technologies and innovations in the health marketplace. * Builds and maintains strong client relationships. * Meets outreach, sales, and revenue goals. * Utilizes project management systems and business practices. Essential Requirements: * Bachelor's degree required * 6-8 years of relevant work experience required * Agency experience and an understanding of process * Experience in Pharmaceuticals/Biotech is strongly preferred * Self-starter with an entrepreneurial spirit and strong attention to detail * Ability to work well both within a team and independently The annual base salary for this position ranges from $100K to $115K. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance. At Addison Whitney, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
    $100k-115k yearly 21d ago
  • Enterprise Technical Account Manager

    Linkedin 4.8company rating

    Account Manager Job 23 miles from Ashland

    ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT US: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You'll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you'll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. ABOUT THE TEAM: Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well. This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston. ONCE YOU ARE HERE YOU WILL: Take ownership of the integration process of our API-driven platform with our clients' ecosystem Troubleshoot repeat technical issues and drive issue escalation and problem elimination Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction Work together with Customer Success Managers and our Engineering team towards providing great client service Find new technology partners and integration possibilities Manage customer expectations and lead them to customer satisfaction Design Customer Onboarding Processes Work with support on escalated tickets WHAT WE NEED YOU TO BRING TO THE TABLE: 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role Experience with full ownership of complex API integrations for assigned accounts Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role Proven experience with SaaS based products High level of problem-solving attitude in a troubleshooting environment Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals Excellent customer focus with a polite, patient, caring, calm and always professional demeanor Analytical understanding with a high focus on data-driven decision making WHAT'S IN IT FOR YOU: $1,200 annual learning budget and full LinkedIn Learning access Manage your own time off with our flexible PTO policy $350 home office setup budget, a $50 monthly home office allowance Freedom to work from abroad for up to 90 days worldwide! WeWork On-Demand access for flexible workspace solutions Mental health support with nilo.health Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP) Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4% We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage The total compensation for this role is $100,000 - $110,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS: Which of the products you worked with were API-driven? How extensive is your experience with API troubleshooting? How much ownership have you had with clients' onboarding? Who do you communicate with the most, both internally and on the client's side?
    $100k-110k yearly 34d ago
  • Technical Account Manager

    Athena Health 4.4company rating

    Account Manager Job 23 miles from Ashland

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking a skilled Technical Account Manager (TAM) to join our Client Technology team. As a TAM, you will serve as a trusted technical advisor to athenahealth's largest and most complex customers, driving technical success and ensuring seamless implementation of athenahealth products. By leveraging your technical expertise and customer-facing skills, you will play a critical role in fostering strong relationships with client-side technologists, proactively addressing technical issues, and collaborating cross-functionally to deliver exceptional results. Your efforts will directly contribute to customer satisfaction and revenue retention, making you a key player in our company's success. This person will travel to client locations as needed. Essential Functions (Duties and Responsibilities): Investigate and resolve complex technical issues reported by named customers, such as performance bottlenecks, software integration challenges, networking policy or connectivity problems, or customer-specific customization or configuration concerns. Provide stakeholders with best practices, optimal system configurations, and advice on industry standard solutions, such as IT and network infrastructure optimizations, security best practices, and compliance standards. Act as a liaison between client technical stakeholders and athenahealth R&D, ensuring effective communication and timely resolution of critical technology issues impacting athena One usability. Meticulously track and manage customer issues through resolution, leveraging customer relationships and collaborating with internal teams to drive effective and timely solutions. Manage the customer's experience throughout the troubleshooting process by providing regular updates and clear communication on issue status, next steps, and estimated resolution timelines. Proactively identify and address potential technical issues before they impact customers, leveraging monitoring tools, data analysis, and customer insights to prevent disruptions and maintain a seamless customer experience. Develop deep relationships with customer technical stakeholders, understanding their technology strategy and advocating on their behalf. Play a critical role in fostering strong relationships with customer-side technologists, ensuring seamless implementation of athenahealth solutions, and contributing directly to overall customer success and revenue retention. Conduct regular technology reviews and executive sessions to gain deeper insights into named customer business and technical needs. Proactively communicate with customers, keeping them informed about relevant updates, new features, or potential issues that may impact their use of athenahealth solutions. Regularly check in with customers to gather feedback, understand their evolving needs, and identify opportunities for improvement. Strategically plan for customer events and launches, partnering with Support and Engineering to guarantee customer success during pivotal moments. Contribute to the development of the team technical toolkit and capabilities required to solve customer technology challenges. Share technical expertise within the organization, enhancing internal support processes and knowledge bases. Act as a subject matter expert in the curation of comprehensive documentation on solving technical issues, troubleshooting steps, and best practices to enable effective knowledge sharing and faster issue resolution. Participate in cross-functional initiatives to improve support documentation, user guides, and technical resources for customers. Education & Experience Required Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 - 8 years of professional experience, including working knowledge of healthcare IT. Strong communication and interpersonal skills, with the ability to effectively engage and convey information to executive-level management, navigate conflict, and promote honest dialogue. Proven track record of success in customer-facing technical roles, such as Customer Success Management, technical support, solution or support engineering, or technical consulting. Strong understanding of web application architecture, cloud computing, and database systems. Preferred Requirements: Experience with athenahealth services and our product offerings (e.g., athena Clinicals and athena Collector). Familiarity with agile development methodologies and project management principles. Experience with data analysis and logging tools, such as ELK Stack, Snowflake, or Grafana. Demonstrated ability to create and maintain comprehensive technical documentation. Relevant certifications, such as CCNA, AWS Certified Solutions Architect, or ITIL Foundation are a plus. Expected Behaviors & Abilities: Strong customer-centric mindset, with a genuine commitment to empathy, active listening, and customer advocacy. Experience supporting web applications in complex desktop and network environments. Knowledge of topics such as IT operations, database systems, computer networking fundamentals (virtual networks, subnets, routing, wireless networking, load balancers, firewalls, etc.), Incident Management, IT security, performance optimization, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting. Able to communicate effectively at all stakeholder levels, backed by technical credibility. Proactive and self-motivated, with a strong sense of ownership and accountability for delivering results. Strong analytical skills, emphasizing the use of logging and visualization tools (e.g., ELK Stack, OpenSearch, Datadog) to discover patterns and transform raw data into actionable insights. SQL knowledge is a plus. Experience translating business requirements into technological solutions and collaborating across business units. Thrive in a teach-and-learn culture, embracing formalized continued education. Operate within ambiguity, making informed decisions even without complete information. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers ******************************************************
    $63k-95k yearly est. 27d ago

Learn More About Account Manager Jobs

How much does an Account Manager earn in Ashland, MA?

The average account manager in Ashland, MA earns between $46,000 and $121,000 annually. This compares to the national average account manager range of $42,000 to $110,000.

Average Account Manager Salary In Ashland, MA

$75,000

What are the biggest employers of Account Managers in Ashland, MA?

The biggest employers of Account Managers in Ashland, MA are:
  1. Murphy Insurance Agency
  2. Lynch Landscape & Tree
  3. Pure Hockey
  4. NEW ENGLAND SERVICE
  5. Lendbuzz
  6. The Jonus Group
  7. Franklin
  8. Health Plans, Inc.
  9. Arrow Electronics
  10. Quest Diagnostics
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